Reference

Terms and Conditions That Govern Your dewa7 Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access our lobby — availability depends on local law and eligible regions in Indonesia.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal verification processAccount suspension conditionsApplicable law and jurisdiction

Explore the Lobby Read FAQ

HUBUNGI TIM KAMI

How to Reach Us About These Terms

If something in these terms is unclear or you want to raise a concern about how they apply to your account, our support team is the right first contact. We handle questions about account access, payment conditions, and withdrawal status through the channels below — our Indonesia support team is available around the clock.

Live Chat Open the chat icon in the lobby and you will reach our Indonesia support team directly. Account and payment questions — including DANA, OVO, GoPay queries — are handled here in real time.

Email Support For formal concerns about these terms, write to us via the email address listed in your account settings. We respond to terms and policy questions within one business day.

Account Help Center Log in to find wallet verification steps, withdrawal status checks, and a full copy of these terms under the Account section. Players in Makassar and across Indonesia access this the same way.

KEAMANAN DAN KEPERCAYAAN

How We Handle Your Account Data and Security

Account security and data handling sit at the centre of how these terms are enforced. We use SSL encryption across every page, and your payment details — whether linked to DANA, OVO, or GoPay — are never stored in plain text on our systems. Here is how we manage the key areas.

Data Retention

We keep your account data for as long as your account is active and for the period required under applicable regulations. You can request a summary of what we hold by contacting support through live chat.

Cookie Use

We use session cookies to keep you logged in and analytical cookies to improve lobby performance. No personal payment data is stored in cookies. You can manage preferences through your browser settings.

Wallet Verification

Before a withdrawal clears to your DANA, OVO, or GoPay wallet, we match the account name against the wallet holder name. This step protects you from misdirected transfers and is required on every first withdrawal.

Requesting Changes

To update your registered e-wallet, contact support with your account ID and the new wallet number. We apply a short hold period after wallet changes before the next withdrawal can be processed.

Our Policy Terms and What They Cover

dewa7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to these terms in full. They apply to every action you take on the platform — browsing the lobby, funding your account wallet via DANA, OVO, or GoPay, and requesting a withdrawal after a session. We update

1
these terms from time to time; when we do, we will notify you through the contact address on your account before the changes take effect. Your continued use after that notice counts as acceptance. These terms apply where access is permitted under local law in Indonesia
2
— if your region restricts online gaming services, access may not be available to you. You must be of the minimum age required under applicable law in your region. We reserve the right to verify your identity before processing any withdrawal, and we may request supporting
3
documents as part of that process. Accounts showing irregular activity, mismatched wallet details, or multiple registrations under the same identity may be suspended pending review. If you disagree with any clause here, the correct step is to contact our support team before continuing to use the
4
service — not after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we see most often when it comes to account terms, payment conditions, and your rights as an account holder on dewa7.

Yes. Every payment method we support — DANA, OVO, and GoPay — falls under these terms. The payment conditions in these terms cover how deposits are credited and how withdrawals are processed back to your registered wallet.

We will always notify you through your registered account contact before a terms update takes effect. Continuing to use your account after receiving that notice means you accept the revised terms.

We will flag the withdrawal for manual review and contact you to resolve the mismatch. This protects your funds. Keeping your wallet and account details consistent avoids delays on every withdrawal you request.

Contact our support team via live chat or email with your account ID. We will prepare a summary of the personal data we hold and send it to your registered contact address, in line with our retention policy.

Yes. These terms apply to your account regardless of whether you access from a mobile browser, an Android app, or a desktop. The account is yours — device choice does not change which terms govern it.

Reach out to our support team before taking any other action. Explain the specific clause or decision you are disputing. We review each case on its own detail — live chat is the fastest route to a resolution.

Terms and Conditions That Govern Your dewa7 Account

How to Reach Us About These Terms

How We Handle Your Account Data and Security

Data Retention

Cookie Use

Wallet Verification

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to deposits made through DANA, OVO, and GoPay?

02 Can dewa7 change these terms without telling me first?

03 What happens if my DANA or OVO wallet name does not match my account name?

04 How do I request a copy of the data dewa7 holds on my account?

05 Is my account subject to these terms if I access the lobby from a different device?

06 What should I do if I disagree with a decision made under these terms?

Related pages