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Our Legal Stance and What It Means for Your Account

We built dewa7 to serve Indonesia where access complies with local law. This page explains how we handle your account data, what cookies we place, how wallet information from DANA, OVO and GoPay flows through our system, and the rights you hold over every…

Account data handlingCookie and tracking disclosurePayment privacy for DANA, OVO, GoPayUser rights and contact pathsRegion-dependent access
dewa7 Our Legal Stance and What It Means for Your Account
LEGAL CONTACT

Reach Us About Privacy, Data Requests or Policy Questions

If you need clarity on how we handle your wallet data, want to exercise a user right, or have a question about cookies and tracking, our support team responds to legal and privacy inquiries through the same channels we use for gameplay and payment help. Include your registered email so we can verify your account before sharing any personal information.

Live Chat Open the chat widget in the bottom corner of any page and select the legal or privacy topic from the dropdown. An agent will join within minutes and can escalate data-access requests to our compliance team if needed.
Email Inquiry Send your question or formal data request to our support address with the subject line 'Privacy Request' or 'Legal Query'. Attach your registered email and account username so we can authenticate you before releasing any information.
Account Dashboard Log in and navigate to Account Settings, then Privacy Controls. You can download a summary of your recent wallet transactions, update marketing preferences, or request account closure directly from that panel.
DATA PRACTICES

How We Protect Your Information and Respect Your Rights

Every piece of data we collect serves a clear purpose: verifying deposits, preventing fraud, personalising the lobby experience, or meeting legal record-keeping obligations. We encrypt data in transit and at rest, limit internal access to only those staff who need it for account support or compliance work, and never share your wallet details or betting history with advertisers or third-party data brokers.

Wallet Data Flow

When you send a DANA, OVO or GoPay deposit, we log the transaction amount, timestamp and reference code but never store your wallet PIN or full account credentials.

Cookie Usage

We place session cookies to keep you logged in, preference cookies to remember your language and layout choices, and analytics cookies to measure page load times and popular game categories. You can reject non-essential cookies through your browser settings.

Account Security

We hash passwords with industry-standard algorithms, enforce OTP verification on every login from a new device, and monitor sessions for unusual activity patterns.

Data Retention and Deletion

Active accounts and their transaction logs remain on our servers indefinitely. If you close your account, we retain financial records for the period required by anti-fraud regulations, then anonymise or purge the rest.

Common Questions About Privacy, Data Rights and Platform Policy

We operate where local law permits and do not claim licensing authority we cannot substantiate. Access depends on your region and the current legal framework in Indonesia around online gaming and betting activity.

We collect your email, username, device identifiers, IP address, session logs, and wallet transaction metadata when you deposit via DANA, OVO or GoPay. Payment processors handle wallet credentials directly; we see only cleared transaction references.

Yes. Contact support with your registered email and account username, ask for a data export, and we will provide a structured file of your transaction history, session logs, and profile information within a reasonable timeframe.

Log into your account dashboard, navigate to Privacy Controls, and select the account closure option. Alternatively, email support with a formal deletion request. We retain financial records for the legally required period, then purge or anonymise the rest.

We do not sell or share your gameplay history, wallet transactions, or personal identifiers with advertisers or data brokers. We disclose information only when required by law or to payment processors for transaction verification.

We use session cookies to maintain login state, preference cookies for language and layout, and analytics cookies to track page performance. You can reject non-essential cookies in your browser settings, though some features may not work smoothly.