Reference

How We Handle Your Account Information

We collect what we need to run your account, process DANA, OVO and GoPay deposits, and keep your wallet secure. This policy covers what we gather, how we use it, and the choices you have around your information.

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dewa7 How We Handle Your Account Information
HOW WE PROTECT IT

Data Security and Your Control

We encrypt your password and payment details so they cannot be read if intercepted. Session data stays on secure servers, and we limit staff access to only those who need it to resolve your support ticket or verify a withdrawal. You decide whether we can send you game updates or promo messages, and you can change that choice anytime in account settings.

Encryption

Your login credentials and DANA, OVO, GoPay wallet references are encrypted in transit and at rest. We use industry-standard protocols to protect data moving between your device and our servers, and sensitive fields are hashed in storage.

Cookie control

Session cookies remember your login so you do not have to re-enter your phone number every visit. You can block or delete cookies through your browser settings, though that may log you out and reset your language preference.

Retention period

We keep transaction records and account activity logs for the length of time required by financial rules in operating jurisdictions, then archive or delete them. Closed accounts are purged after the retention window unless a legal hold applies.

Your rights

Request a copy of your data, ask us to correct an error, withdraw marketing consent, or close your account and have your details removed. Contact support with your registered phone number and we will process the request within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about what we collect, want to see your account data, or need to update your details, our support desk handles privacy requests alongside wallet and game queries. Choose the channel that works for you and mention it is a data or privacy matter so we route it to the right team.

Team online

Live chat

Open the chat bubble in the account dashboard and tell the agent you need help with a privacy or data question. Available around the clock for players in Semarang, Makassar and across Indonesia.

Email desk

Write to our support address with your registered phone number and a short description of your data request. We reply within one business day and handle corrections, access requests and account closures.

Account settings

Log in and head to the privacy section under account settings to see what information we hold, update your contact details, or withdraw marketing consent. Changes save instantly and apply to future communications.

Common Privacy Questions

We ask for your full name, phone number and date of birth to verify your identity. When you add a payment method we collect your DANA, OVO or GoPay account reference so we can match incoming deposits to your wallet.

Yes. Write to our support address with your registered phone number and ask for a data access request. We will send a summary of your account information, transaction history and any marketing preferences within a few business days.

We retain transaction logs and account activity for the period required under financial record-keeping rules in jurisdictions where we operate, typically several years. After that window closed accounts are archived or deleted unless a legal hold applies.

We share only what is necessary to process payments and comply with regulation. Your DANA, OVO or GoPay processor sees the transaction amount and reference. We do not sell your data to advertisers or marketing lists.

Log in and visit account settings to change your phone number or email address. To close your account and remove your data, contact support with your registered phone number and we will process the closure request within a reasonable timeframe.

We use session cookies to keep you logged in and remember your last game or language choice. You can block cookies in your browser settings, but that may log you out each visit and reset preferences to default.

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